SHIPPING & RETURNS

Sustainability is very important to us at Acantha Crystals, which is why we send all of your crystals in reused bubble wrap given to us by our suppliers. Each order is packaged in a brown kraft box or recycled paper lined sleeve, filled with recycled (and recycleable) brown paper. Each of your crystals is lovingly had wrapped with recycled brown tissue paper and branded stickers, with the box sealed by kraft tape. 

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We aim to post your parcel within 2-3 days from the day of purchase, but do reserve the right to delay this slightly due to personal reasons. 

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At checkout, you will be provided with a list of options for your shipping. We recommend that should your parcel be worth over £20 that you select Royal Mail 2nd Class Signed For, as this covers parcels up to £50. Should you not select the amount of coverage needed for your order amount and damage occurs, we reserve the right to not refund you the full amount. 

 

The Royal Mail website states that their services delivery aims are:

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Royal Mail 2nd Class Standard: within 3 days.

Royal Mail 2nd Class Signed For: within 3 days.

 

Royal Mail 1st Class Standard: within 1 day.

Royal Mail Signed For: within 1 day.

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Do note that there may be delays to these services that are out of our control. 

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Please be aware that the price that you pay for postage includes the cost of labour, packaging materials and travel expenses. We always try to keep this as low as possible, but please respect that postal services and the materials needed can be expensive.